Important notes about Bookings
Please note: As of Nov 21st 2017, all check-ins and Check-outs are now mornings only: by prior appointment 8:00am to 10:30am.
Mornings only - no more afternoon/evening appointments.
We have a minimum stay of Five nights.
Generally people board their cats with us for at least five nights but we charge a minimum of five nights anyway, to cover our costs to clean and prep the room. During at least a five-night stay your cat gets time to know the place, the longer he/she stays here - by the third night even the more shy cats are usually pretty relaxed here.
We charge a non-refundable reservation fee to reserve a room for your cat. This is payable by cash, check or credit card at the time of your booking. The amount is $50 for up to 5-day bookings and $100 for bookings 5-10 days length. $250 for bookings in excess of 10-days length.
Note: During the Christmas holiday season we charge the entire amount in advance.
Also during the summer season (June 1st to Sept 30th) the entire booked stay is due even if your cat leaves earlier than the checkout date you planned.
- just like a package holiday. The reservation fee is non-refundable but provided that you don't cancel, we will apply it to your cat's first night(s) with us.
- so the reservation fee will be zero - provided that you show up as planned and your cat stays with us for at least two nights, then the reservation fee will be have ended up being zero.(except during the Christmas holiday season, where the entire amount is non-refundable).
The reservation fee is refundable only if you cancel your reservation within 24 hours of your making the reservation for your cat.
Your cat's bed is required
You must supply either a little bed that your cat uses at home or, if your cat doesn't have a cat bed, then a towel (thick enough to provide good padding) plus, optionally an un-laundered tee shirt. We will fold the towel and place it inside the unwashed tee shirt and set it on the bed shelf as your cat's bed. It works really well, as the tee shirt will smell like the cat's owner/home and we've found that this makes the pussycat immediately much more relaxed. Note: If you don't bring us a bed then we will supply a towel or good pad and will charge you $6 for it.
Please bring either your cat's vaccination papers, or let us call your vet to confirm your cats' health status
- we cannot accept your cat without that! this policy means your cats aren't being exposed to sick or un-vaccinated cats.
Some exceptions are made for old cats, if your vet determines that they are fully-immunized, having had several years of vaccinations.
Miscellaneous charge: $1 per day
per cat for food, unless you bring your own food. We carry top brands
of high-protein, low-carb food and the best canned food available.
Diabetic cats and other cats requiring medications, we will make a charge of $5 daily for injections we have to administer while the cat is here. By-mouth meds administered free. You are responsible for providing all medications for us.
BAD YELP REVIEWS:
Since the advent of Yelp some people try to extract from a business more than they are offering using the leverage of a bad Yelp review. We've had one or two like that - we ALWAYS provide our best for the cats and we ALWAYS honor our commitments but one or two owners have attempted things that are unacceptable to us, here are three things we don't accept:
OWNERS WHO TRY TO EXTRACT MORE THAN WE OFFER TO PROVIDE and then negatvely review us when we don't accept their terms, or negatively review us if we won't accept their cat in future because they're not using the litter box.
OWNERS WHO FLAKE OUT ON THE DATES - what if we were unreliable and flakey? What if we changed our mind and couldn't take your cats after committing to do so? If your travel plans change that's one thing but we've had one or two total flakes, who constantly change their minds and we don't accept that. Our business replies on 2-way commitment and you can ALWAYS rely on and trust us to perform.
OWNERS WHO TRY TO DAMAGE OUR BUSINESS REPUTATION If you mistreat us we will not accept your bookings in future. If you leave us a negative Yelp review we will add your name to our main web page along with our review of our experience with you and the reason we won't accept bookings from you in future. Thank you for understanding.
If you have suggestions for us please send us an email, not a public review - we're always ready to accept suggestions that can help us improve.
We welcome you and your delightful little pussycats to our lovely vacation home for cats.
We provide complete peace of mind while you're away.
We are a licensed California Corporation and we carry full liability insurance
To book, please phone us at: (831) 252-cats (252-2287) or email: email@example.com